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This satellite reciever was working fine than one day the channel's stop being found now when I try to search for any channels on any frequency it says satellite failed to respond to tuner how come it works fine one day than the next it's all out
Hello, there are a myriad of reasons your decoder is not scanning in the channels:
Decoder is faulty (possibly due to age)
Settings are wrong in decoder and prevents decoder from scanning channels
LNB on end of the dish arm is faulty
Dish is out of alignment
Dish is rusty and lnb arm has dropped
Cable is faulty
Connectors on cable are faulty
Corrosion in cable/connectors at dish end
can you purchase a controller by itself . My controller has failed.
Hi Geoff, Yes we have a remote for the Altech decoder boxes. You can view or purchase it here - https://www.satplus.com.au/products/altech-satellite-decoder-remote-control?variant=19218031345733
Will the Altech 4921 work with my maxview satellite dish which has a dual LNB as I also have my caravan setup for Foxtel Thanks
Yes it will. To make things easier you can also purchase a multiswitch. That way you can have two cables going to the Foxtel box and one to the VAST.
My Altech DSD4121 is playing up if I replace do I use the same Vast Smartcard? Thanks
No, you won't use the same card. If you order a new box it will come with a new smartcard which is easily registered at www.mysattv.com.au
The replacement model is here - https://www.satplus.com.au/products/altech-4921-rv-vast-certified-decoder-twin-tuner-pvr-ready?variant=31261739253895
Do smart cards have to be renewed
They need to be re-cativaed every 6 months.
You go to www.mysattv.com.au to renew.
When you say you can connect a hard drive to it, does that mean to record to or can I play movies on the hard drive to the decoder to my tv?
The DSD5000 will only play back what has been recorded, it does not work as an external media player.
Somehow my smart card has gone missing. How can I order a new one?
Unfortunately the cards are individually matched to each box. Therefore you can't swap or replace them.
If the card is missing there is no other option than to replace the box.
My system works perfectly for a while then no signal message appears on screen and set top box reboots Systems runs for short period then it does it again and again Dish is locked on and I have changed the TV sets but the problem persists Is my set top box failing?
Yes, it does sound like the VAST box. They tend to start re-booting once they get old, just before they fail.
If you want to be 100% sure, put it on another dish and see if it does the same thing.
Hi, is there a way to have two tv's on the one vast box?
You can use an HDMI splitter on the output or use the AV for one TV and the HDMI for another.
However, you will only be able to watch the same channel on both TVs. If you require different channels you would need to purchase two VAST boxes.