If you have a product that has failed under warranty then standard procedure should be to first contact your product supplier and hopefully they can solve your issue.
SatPlus are a local satellite equipment supplier and are not a national help centre. We offer support to our customers, so if you have purchased a product from SatPlus (QLD or VIC) and are having issues then please fill out the form and we will get back to you within 1-2 business days. We also offer support information via videos and our FAQ page.
Product manufacturers are also listed below should you wish to go direct to them for support.
FOR SATKING SUPPORT including solar roof fans (Solarking), SatKing Orbit auto dish, Satking Promax, Solarking lithium batteries, Satking decoders (800CA and 980CA) contact Satking via email@example.com
FOR ALTECH SUPPORT including UEC Halo satellite dishes, UEC Aura satellite dishes, Altech 4121, 4121RV, 4639, 4901 and 4921 satellite decoders, contact NAS Australia via this ONLINE FORM
FOR VAST ACTIVATIONS AND RENEWALS please contact VAST directly on 1300 993 376 or via email on firstname.lastname@example.org
For sales enquiries, you can call us directly on (VIC) 03 9772 8318 or (QLD) on 07 5455 5528. Please note that our warehouses are not always attended so, if we can't take your call, contact us via the contact us page link above.