Contact Us

If you have a product that has failed under warranty then standard procedure should be to first contact your product supplier and hopefully they can solve your issue.

SatPlus are a local satellite equipment supplier and are not a national help centre. We offer support to our customers, so if you have purchased a product from SatPlus (QLD or VIC) and are having issues then please fill out the form and we will get back to you ASAP. We also offer support information via videos page.

For sales enquiries:

VIC - 03 9772 8318
QLD - 07 5455 5528

Please note that our warehouses are not always attended so, if we can't take your call, contact us via the contact us page link.

Product manufacturers are also listed below should you wish to go direct to them for support.

FOR SATKING SUPPORT including solar roof fans (Solarking), SatKing Orbit auto dish, Satking Promax, Solarking lithium batteries, Satking decoders (800CA and 980CA) contact Satking via support@satking.com.au

FOR ALTECH SUPPORT including UEC Halo satellite dishes, UEC Aura satellite dishes, Altech 4121, 4121RV, 4639, 4901 and 4921 satellite decoders, contact NAS Australia via this ONLINE FORM

FOR VAST SMARTCARD ACTIVATIONS AND RENEWALS please contact VAST directly on 1300 993 376 or via email on vast.administration@mysattv.com.au

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These fans are effective for cooling our house. This purchase was to replace one of our existing fans.

SatKing Promax Pro Max Plus Automatic Caravan Satellite Dish System

I had my Satking ProMax automated satellite system supplied and installed just over three years ago, and it has performed reliably for the most part.
A few months ago I encountered an issue and was pleasantly surprised by the level of after-sales support provided during the troubleshooting process. The unit was ultimately returned to Satking, where it was repaired and promptly sent back.
I’m very pleased that I chose a quality Australian product from a reputable company that clearly values its customers.

Solar Roof Fan SolarKingV4

2026-04-08
Our old Solartube fan system was old and was not working well. We selected the Solarking V4 C/W remote and AC backup as a replacement and called SatPlus and left a message and the call was returned. All my questions were well answered; I decided to purchase it, then it arrived and I had it mounted on the roof all within less than a week. The installation went straight forward with no difficulties.
Air flow was about 3m/s with 240Vac (full speed) and 3.4 - 3.6m/s (solar only, supply unplugged) and 4.1m/s outside discharge. Speed does increase when on solar only. I can hear the fan humming on solar only but not as much as the refrigerator, dishwasher or oven.
Functionality; Fan On/Off, 4 x fan speeds work on 240ac and solar (can reduce noise with speed), Remote pairing button, 1,2,4,8hr time delay buttons, and a 25C over-ride.
There is no command feedback to the remote, but I don’t think it is needed as I can hear a light hum change in the ceiling. The 240Vac backup system works day during cloud passing, and also night time delay off.
Because I live in Cairns, the fan regularly starts in the morning and I can let it run another 4, 8hrs after sunset or overnight on the tropical nights.
Overall, my experience was exceptional, every question asked was answered thoughtfully and respectfully, ordered, delivered, working in under a week is right up there with the best. To get both service and performance in the one package is commendable. Not overstated or underdelivered.
Dazza

SK 3200

So simple to use and to set up my dish. with the built in compass helps

Genuine UEC Altech Remote Control DSD5000, 4121, 4121RV, 4921, 4639 - Free freight

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Let customers speak for us