Product Support

RECENT CHANGES - At the start of September 2025, Optus made changes to the frequencies being broadcast from the Optus 10 satellite.  These changes have affected many brands of automatic satellite systems and prevent these dishes from locking on to the satellite.  Instead, they are just spinning around looking for a signal that no longer exists.  In order to update your system, a software upgrade is required and this can, in most cases, be completed by inserting a USB into the control box and updating.

The following common brands are listed below along with the phone number/email address for support and instructions on how to apply this update:

SatKing 

• If you own a Satking Promax (square system) visit THIS PAGE
• For Satking Orbit updates (elliptical dish) visit THIS PAGE

UEC

• If you own a UEC (Altech) Halo 85cm or Aura 60cm dish visit THIS PAGE

SPHERE

• If you own a Sphere satellite dish visit THIS PAGE to locate your nearest store

If you have a product that has failed under warranty then standard procedure should be to first contact your product supplier and hopefully they can solve your issue. 

SatPlus are a local satellite equipment supplier and are not a national help centre. We offer support to our own customers only, so if you have purchased a product from SatPlus (QLD or VIC) and are having issues then please click on the contact us page link below and we will get back to you as soon as we can. We also offer support information via videos and our FAQ page.

Support via SatPlus is best started with an email which is sent to us via our CONTACT US PAGE - please fill out the form with all relevant details and we will generally respond within one business day.

Product manufacturers are also listed below should you wish to go direct to them for support.

For Satking support including solar roof fans (Solarking), SatKing Orbit auto dish, Satking Promax, Solarking lithium batteries, Satking decoders (800CA and 980CA) contact Satking via support@satking.com.au

For Altech support including UEC Halo satellite dishes, UEC Aura satellite dishes, Altech 4121, 4121RV, 4639, 4901 and 4921 satellite decoders, contact NAS Australia via this ONLINE FORM
Before contacting NAS, have a look at their comprehensive support page as most problems can be resolved by viewing their extensive catalog of online videos.  View HERE

VAST is responsible for activation and renewal of smartcard registrations so if you have issues relating to your smartcard then please contact VAST on 1300 993 376 or via email on vast.administration@mysattv.com.au