Refunds and Returns Policy
Warranty, Delivery Returns and Refunds
For warranty, delivery or returns enquiries, please contact your nearest branch:
223 Nepean Highway
Edithvale, VIC 3196
Ph 03 9772 8318
PO BOX 1034
Noosaville BC, QLD 4566
PH 07 5455 5528
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits under our Limited Warranty are in addition to other rights and remedies under applicable law in relation to the products.
SatPlus’ consumer products are warranted to be free from defects in materials or workmanship for one year from the date of purchase. Within this period, SatPlus will, at its sole option, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to the customer for parts or labor, provided that the customer shall be responsible for any transportation cost. This warranty does not apply to: (i) cosmetic damage, such as scratches, nicks and dents; (ii) consumable parts, such as batteries, unless product damage has occurred due to a defect in materials or workmanship; (iii) damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes; (iv) damage caused by service performed by anyone who is not an authorized service provider of SatPlus; (v) damage to a product that has been modified or altered without the written permission of SatPlus.
Repairs have a 90 day warranty. If the unit sent in is still under its original warranty, then the new warranty is 90 days or to the end of the original one year warranty, depending upon which is longer.
SatPlus retains the exclusive right to repair or replace (with a new or newly-overhauled replacement product) the device or software or offer a full refund of the purchase price at its sole discretion. SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.
THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE.
IN NO EVENT SHALL SATPLUS BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT OR FROM DEFECTS IN THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
DELIVERY INSTRUCTIONS AND TIMEFRAMES
SatPlus commit to to the prompt and efficient delivery of goods. In most cases, online and telephone orders received during business hours will be dispatched either on the same or following business day.
Orders placed on a weekend or public holiday will be dispatched on either the next or second business day.
Should delivery time change (as is the case over the Christmas holiday period) these alterations will be displayed clearly on the front page of www.satplus.com.au
For shipping to delivery addresses within Australia, SatPlus use Australia Post regular or express parcel service, Startrack couriers, Fastway couriers or general carriers Delivery times are indicative only. As the delivery is carried out by an external party, SatPlus cannot be held responsible for any failure to observe those delivery times. It is therefore understood and agreed that you will not be entitled to withdraw or modify the order made due to a delay in delivery. If, however, delivery has not been effected after 10 business days from the indicated delivery date the customer may treat the failure to deliver as a terminating event and may elect to terminate the order and receive a full refund. This includes delivery charges and applies to the price of the product/s only.
SatPlus deliver to Australian addresses only.
We ARE able to deliver to all PO Boxes and Parcel Lockers.
If you receive a damaged product, or a product which does not match the original order, Satplus will replace the goods and pay the additional delivery charges. The incorrect or damaged product must be returned within 14 days from the receipt of goods. Contact Satplus by email at email@example.com or on Tel: + 61 3 9772 8318 during office hours, Monday to Friday 8am – 4:30pm (AEST).
If you receive a damaged product, or a product which does not match the original order, Satplus will replace the goods and pay all associated freight costs. The incorrect or damaged product must be returned within 14 days from the receipt of goods. Contact SatPlus as per details at top of page.
SatPlus is not required to provide a refund or replacement if you change your mind. However, we will deal with situations on an individual basis and endeavour to resolve to a mutually agreeable outcome.
DIY SATELLITE KITS
Satplus specialise in the supply of satellite kits designed for easy self-installation. Clear instructions are provided with kits as well as all the materials required for installation. SatPlus will provide technical support over the phone during normal business hours should assistance be required.
An average level of competence is required to install one of these systems as well as roof access. Should you, for whatever reason be unable to install and align the satellite dish AND you have called SatPlus for technical support, in rare circumstances, you may require an independent satellite technician to attend. In these circumstances Satplus is not liable for any installation costs nor are we required to offer a refund on the equipment unless it is proven to be faulty.
You may be able to cancel your order if you advise us prior to your order being shipped. To see if your order can be cancelled please email us on firstname.lastname@example.org . If your order has been shipped, please refer to the Returns & Refund Policy to arrange to return your order.
SatPlus strives to deliver your order in the fastest possible time. We do understand that there may be some instances where you may want to return items.
Items may be returned to SatPlus Victoria or SatPlus Queensland (address details above) within 14 days of product receipt, at your expense so that the item/s may be assessed.
Before processing a return, please email email@example.com outlining why you wish to return your product (from the options below) so we can assist you with the most efficient method to process your return.
Offer excludes postage and handling on change of mind goods.
A - Wrong Size Ordered
B - Faulty Product (give details)
C - Product not as ordered (provide details)
D - Dissatisfied with product
E - Other (give details)
To return an item, the product MUST be in original condition with all labels attached and in correct original condition packaging and returned within 14 days of purchase.
The original postage charge cannot be refunded, unless your order contains incorrect or damaged products.
Refunds will be paid back onto the purchaser's original credit card, bank account or their PayPal Account. Exchanges need to be made in the form of a new online product sale.